Returns Policy
How to send stuff back if you haven't started munching it.
At Candy Hero Ltd we want our customers to enjoy a hassle free and pleasant shopping experience. For this reason, we try and make the process of returning goods simple.
Cancelling an order
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days of receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate repayment. You can cancel an order by emailing info@candyhero.com or calling us on +44(0)844 324 9170.
Returning an item
When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will credit you with the value of the returned goods.
If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase.
To return an item, send the goods to the address below quoting your order number and reason for cancellation eg. defective items. For your protection, we recommend that you use a recorded-delivery service.
Candy Hero Ltd
Unit 2
Briar Rhydding House
Baildon
BD17 7JW
United Kingdom
Guarantees & Warranties
Whilst Candy Hero Ltd makes reasonable effort to ensure we sell only the highest quality goods, we do not offer any guarantee or warranty schemes other than those offered by the product manufacturers.
Terms & Conditions
This Agreement will be governed by and construed in accordance with the law of England and Wales and both you and Candy Hero Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.
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