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Privacy & cookies

Learn about the information we collect from you, how we use that information, and your legal rights regarding that information.

At Candy Hero Ltd we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information.

Who has access to my information?

The information you provide is controlled by Candy Hero Ltd of Unit 6, Thornbury Industrial Park, Woodhall Road, Bradford, BD3 7AF ("Data Controller").

What information do we collect and how do we use it?

When you place an order, we need to know your email address, delivery and billing address, and telephone number which helps us contact you urgently if there is a problem with your order.

To pay by credit or debit card, you will be asked to provide your card details on a secure form using 128-bit encryption. These are sent highly encrypted and processed securely by SagePay, our payment solution provider. We do not get to see your card details, and we do not store any card details on our web servers.

When you choose to contact us through a web form, we need your name, email address, and telephone number. This information is used to contact you if we need to respond to your question.

We may, from time to time, analyse your personal information and profile to enable us to review, develop and improve our products and services which we offer and to enable us to provide you with relevant information through our marketing programme. If you do not wish to receive information regarding new products and services, company news, or changes to this website, please contact us to let us know.

We may use your personal information in the prevention and detection of fraud.

How do we protect your information?

Only employees of Candy Hero Ltd (the Data Controller) who handle the technical management of our website can access your information. Only the Data Controller will process your information for completion of your order. In accordance with UK Data Protection legislation, we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorised access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot, however, guarantee the security of any data you disclose to us online.

Do we disclose your information to third parties?

We do not sell, trade or rent your personal information to third parties. If we choose to do so in the future, you will be notified by email of our intentions, and have the right to be removed prior to the disclosure.

We employ other companies and individuals to perform functions on our behalf. These include Royal Mail and international carriers to send post, and marketing companies to inform you of our new products and services. These companies will have access to your personal information, but may not use it for any other purpose and are required to process the data in accordance with UK Data Protection legislation.

Your consent and rights

By using our website, you consent to the collection and use of this information by Candy Hero Ltd. Changes to this privacy policy will be posted to this page so that you are kept informed of the information we collect, how we use it, and under what circumstances we disclose it.

Please note the information you provide will not be transferred out of the UK.

Under UK Data Protection legislation, you have a right to see the personal information that we keep about you, upon receipt of written request (by post or email) to the address below.


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Your Comments

We welcome comments on our privacy policy. Please email your questions and comments to [email protected] or call us on +44(0)3330 143 413. Alternatively, you can write to us at the address shown on our contact page.